We will offer a replacement or refund for damaged or faulty items when you have e-mailed photos of the item’s condition, an explanation of the reason you are returning the item, and your order number to us at orders@happyhealthyholistic.com within 14 days of delivery.
If you choose to cancel your order within the first 14 days of placing it, we will refund you the amount you paid for the products purchased once you have returned all items to us unopened, in perfect resaleable condition. We will not refund any shipping costs. You must also notify us within 14 days of placing the order that you wish to cancel your order. The refund will only be made once we have received the goods. We recommend using a tracked delivery service and keeping proof of this until we have confirmed receipt.
If your parcel is returned to us undelivered, you can choose to be refunded (less the shipping costs) or have the parcel shipped again (you will have to pay the shipping costs again).
All items must be returned in the condition that they were delivered. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment you used for the initial transaction unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
For any further information, please contact our Customer Services Team by emailing us at info@happyhealthyholistic.com or calling +44 (0)20 7175 2777.
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